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‎12-14-2020 08:27 AM - last edited on ‎07-13-2021 04:14 PM by Moderator

HP Recommended
Product: DeskJet 2724
Operating System: Chrome OS

I've just downloaded the HP Smart App onto my Chromebook from the Google Play Store however I am not able to log into my account to be able to access and use my files for printing/scanning etc.

I get redirected to the issue "invalid_grant     SAZ110002: state parameter duplicate" and I am unable to sign in or even create a new account. This is the URL I receive whilst trying to sign in: https://authz.wpp.api.hp.com/openid/v1/error?error_description=SAZ110002%3A+state+parameter+duplicat...

Has anybody else with a Chromebook had this issue? And how do I fix it?

Thanks,

Grace

 

Category:
1 REPLY 1

‎01-28-2021 01:27 PM

HP Recommended

@Grace0904

 

Welcome to the HP support community.

 

Uninstall and reinstall the HP Smart app using the steps mentioned in this document:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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