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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- HP Community
- Printers
- Printer Setup, Software & Drivers
- SETUP cartridge required, after using printer for 1+ year
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07-07-2022 02:23 AM - last edited on 07-07-2022 01:02 PM by Ric_ob
so, after I rebooted my router, printer stops working (for the 10th time), so I had to uninstall and reinstall driver using HP smart, as I have done so before.
However now it requests SETUP type cartridge, and refuses to print anything.
I would update the firmware, but the PIN that is on the sticker inside the cartridge lid is not accepted - it says incorrect PIN.
So, another printer stops working due to "accidental" software fault right after warranty expired. I'm definitely never buying anything else from this damned company again
Solved! Go to Solution.
Accepted Solutions
07-08-2022 08:07 AM
Hi @My_last_purchas,
Welcome to the HP Support Community
I'd like to help!
I understand you are receiving a "use setup cartridges" error.
We would have to perform an OOBE reset on the printer to bypass the error
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Could you also share an image of the screen requesting a PIN?
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping
07-08-2022 08:07 AM
Hi @My_last_purchas,
Welcome to the HP Support Community
I'd like to help!
I understand you are receiving a "use setup cartridges" error.
We would have to perform an OOBE reset on the printer to bypass the error
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Could you also share an image of the screen requesting a PIN?
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping
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