Saw a notice that my Printer may have a problem and to get a download don't know where it is

[sbodea43]

I saw a message that my HP Printer may have a problem that needs an update. I can't find the download I am supposed to use. 

[sandytechy20 · Accepted solution]

@sbodea43

Welcome to HP forums, I see that your printer shows a message to update

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Update the printer firmware

Refer this HP document to update the printer firmware:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

[sbodea43]

I had a message I found after I saw yours. It was from a woman and it took me to a place for several files to download . There was one that wouldn't open It was 0JP8620_1 exe The others were installed" (J862)_198.. I am quoting a response I gave to another technician on the forum. I don't know if he was a worker but your answer was the one that helped me. Thank you.

[DavidSMP]

@sbodea43,

I am glad that the issue is resolved. As @sandytechy20 is out for the day I am responding on his behalf.

Thanks and have a blessed week ahead.