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HP Recommended
HP Envy 5540
Microsoft Windows 11

I’m trying to connect my new printer too go smart and it will not connect. It will also not connect via add printers on my laptop!! 

1 REPLY 1
HP Recommended

@AnnaStu

 

Welcome to the HP support community.

 

Could you elaborate on the issue for better understanding?

Sandytechy20
I am an HP Employee

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