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‎05-20-2025 04:21 PM

HP Recommended

I had an issue connecting my HP printer to my new laptop. When I tried all attempts to no avail I used the support option on the HP site. This led to someone outside of (but authorized by) HP to contact me and access my laptop. I figured out what was going on and disconnected. Apparently, they are authorized by HP to provide tech support but attempt

to to sell you additional services as part of the process!

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1 REPLY 1

‎05-20-2025 05:39 PM

HP Recommended

HP doesn't engage 3rd parties. More likely you happened upon one of the many scam sites that look real and could fool anyone. I have escalated your post to the moderators and they may contact you for details as HP actively works to shut down sites like this. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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