Scammed by 123HP fake site.

[Maiden2]

Yup.  Scammed big time.  I contacted HP123 about an issue with my new Smart Tank not connecting to my computer and immediately received a phone call from a "HP Technician" who quickly solved my problem via remote access and in the process informed me that the issue was a virus in my computer.  He offered to clean my computer and install a firewall.  And then, using lots of scare tactics with illustrations from the internet, sold me a lifetime service plan. 

I hired a local computer tech to remove all the phony software they installed on my computer, reset all passwords, and filed a fraud report with the FTC.  

They are very polished.  Very convincing.  Hope someone stops them.

[manixcamm]

i saw that website on youtube i should report it but i dont know how or too on what website, recently i had not been using my companyh but trying (failing) to expose haker websites

[Dragon-Fur]

@Maiden2 

First, please read our public service announcement -

Welcome to the HP English Community --

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<< Warning - Read >>

Do not trust Tags added to Community Posts that direct you to contact a phone number, email, chat, or social media.

HP Support does not use Community "Tags"

HP Support does not free post support phone numbers on nor does HP Support free post Chat links.

Your computer is not full of bugs.

Do not trust "support numbers" that show up in Tags. 

Do not wander around on the Internet looking for HP help.

There be vermin afoot.

HP Community cannot make use of Private Information -

Thieves love to grab up private bits that are posted for all to see

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I am sorry you were trapped.

You have done the rest of it right --

Yes, some of the rascals are very talented at their craft.

The best of them might spoof sites, hide / spoof phone numbers, and even manipulate browser history.

Notifying the authorities may not seem like much, but this sort of information helps to build cases and helps others.

I am glad you wiggled free.

Good job.

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What can we do?

I have sent your concerns to our Community Moderator team.

Should there be an answer, please look for a message here before the agent uses other methods to contact you.

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READ – Be Informed – Be Aware

 HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

 HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

==========================================================

Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product.

One dot, one letter, a single space out of place can land you on the dark side.

• HP Support  HP World-Wide Support
• HP products, start here in the HP Community or at the HP Website
• Microsoft / Windows - start at Microsoft Web Site 
• Printer Software - 123.hp.com - Printer setup from the HP® Official site
• Help with Instant Ink - HP Instant Ink Support - Website 
• Combined Printer, Support, and Ink Subscription Service -  HP All-In Plan - Printer / Ink / Support
• Out-of-Warranty > Paid Subscription or One Time Help: -  HP SmartFriend Services | HP® Official Site
  • Open the SmartFriend Data Sheet - Contact Information 
  • Scroll down to section “Service by Region” and check the contact options in your region / location.

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Do not be a victim.

Stay vigilant.

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Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

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