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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
pam113
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Scan from HP office jet pro 6968 to iPad Air using HP Smart app

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HP office jet pro 6968

This is a question to discover the best order of steps to find where my problem is: my hp printer scanner doesn’t see my iPad Air. So I cannot use the iPad to control scanning and save scans to my icloud folders.  
where do I start?  My MacAir and other dell pc show up on the HP printer’s screen.

 

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Kumar0307
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@pam113, Welcome to the HP Support Community!

 

I understand you are not able to scan from your iPad. To assist you better, are you able to print from the iPad?

 

Let us try these steps:

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on the iPad

 

Re-install the HP smart app from the App Store and try scanning.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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