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Message 1 of 4
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Scanner communication cannot be established

HP Recommended
Officejet 4630
Microsoft Windows 10 (64-bit)

Scanner function on Officejet 4630, model B4L03A, stopped communicating with my laptop about 2 weeks ago. Printing is just fine. HOwever, any attempt to scan a document returns error message, "Scanner communication cannot be established. Ensure your product is powered on,...."  I have tried everything posted at HP (remove/install printer from control panel, remove/install printer software, reboot laptop and printer, cycle power on printer, etc.)  Nothing has worked. What is the secret to restore scanner communication?

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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@BD26


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Are you able to make Photocopies?

 

Please ensure the printer has the latest Firmware installed. Link:  https://support.hp.com/in-en/document/c02919168

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Message 3 of 4
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HP Recommended

Printing is fine.  However, neither [Copy] or [Scan] will function. Firmware is up-to-date. See HP Case # 5053465862

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HP Support Agent
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HP Recommended

@BD26

 

If the issue persists after Firmware update then it would be a Hardware issue with the printer

 

Please contact HP Support for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

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