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Microsoft Windows Server 2016

I am having trouble securing my company's networked printers using CA certificates. I create a certificate request from a printer and try to upload it to my subordinate CA. The CA kicks it back saying that the request is lacking needed information:

     "request contains no certificate template information. 0x80094801"

I can upload the request to the Root CA server, but when I pull down the approved certificate and apply it to the printer, my web browsers (Chrome & Edge) say there is a problem with the certificate:  NET::ERR_CERT_COMMON_NAME_INVALID. I get this on an M401n and an M402dn. 

 

Does anyone have any insight concerning implementing CA certificates on HP printers in order to create a secure HTTPS connection?

2 REPLIES 2
HP Recommended

Are you trying to use the same certificate on multiple printers? I believe you need to generate and apply a cert for each device. If you have a large number of devices to support HP Security Manager automates this entire process for you. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

For both printers that I am testing, I can directly install the CA's certificate and that will work fine.

learnlab02.JPG

But then I need to create a certificate request originating from each printer which  I then upload to the CA server. Then I can issue each certificate on the CA server and download it to the printer.  I was able to get past the template error using a "CertReq" command which makes me specify which template to use. I submitted the request and it created a new certificate. I installed the certificate to the printer and it was successful. The only issue I still have is that the web browser still shows an error when I re-open the printer's web interface.

That error is: NET::ERR_CERT_COMMON_NAME_INVALID

Web browser error.JPG

 

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