Setting up new printer

[Carly31]

 

 

setting up new printer, which I got yesterday. Keep getting the error message on my phone ‘cannot obtain printer details’ tap retry then reset printer/router and try again which I have done. 

it has printed, but still says it needs setting up and I cannot activate the 5 months free ink as this message still comes up. 

[KrazyToad]

@Carly31

Welcome to HP Support Community

I would like to help

Please try these steps

Ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

Next assign a Manual IP Address

1) Obtain the IP address of the printer – You can print a Network Configuration page to obtain the IP address.

2) Type the IP address on your web browser to obtain the printer EWS page on your computer.

3) Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.

4) Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)

5) Click Manual IP

6) If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.

7) If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.

Also let me know if you have already enrolled in Instant Ink

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.