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‎12-28-2020 12:43 PM

HP Recommended
Product: Laserjet 1020
Operating System: Microsoft Windows 10 (64-bit)

I am trying to set up my laserjet 1020 on a new computer. When I run print and scan doctor, it sees the printer. I then click on "Next" . It then begins communicating with the printer. It then says "The selected product is not connected" and asks me to select the connection method I am using. The printer is already connected by USB, so I select "USB". It then gives me some options. I have tried different USB cords and different USB ports. The USB cable is connected directly to the computer and I have powered the computer and the printer off and on many times to try again with the same results. Does anyone have any suggestions or am I out of luck?

Category:
1 REPLY 1

‎01-07-2021 04:46 AM

HP Recommended

@whwiechm


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please download the Full feature Software and follow the onscreen instructions https://ftp.hp.com/pub/softlib/software13/COL51473/bi-124608-2/hp_LJ1020_Full_Solution-v2012_918_1_5...

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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