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‎06-17-2022 04:21 PM

HP Recommended
Product: HP ENVY 5052 All-in-One Printer
Operating System: macOS 10.15 Catalina

Setup cartridges no longer available. Purchased this Envy 5052 printer new two years ago and was just about to replace the old one. However, when the control panel froze reading 'Use original SETUP cartridges..." I had a sinking feeling things were about to not work. Is there any way to bypass this or purchase new setup cartridges? The 'new' cartridges I've installed are genuine HP. Waiting  to hear back from my feedback to the HP virtual agent. Thx

Category:
1 REPLY 1

‎06-18-2022 07:38 AM

HP Recommended

@TPCAN

 

Welcome to the HP support community.

 

I understand that you want to bypass the setup cartridges, and I am glad to assist you.

I am sending you a private message with the steps to skip setup cartridges and complete the printer's initial setup. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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