Setup ink cartridge not communicating

[Installink24]

Hi,

I am trying to install a brand new OfficeJet Pro 8130e printer. Everything else is OK, but there is a cartridge problem with M cartridge (it is not communicating). I have tried all of the troubleshooting online, and it has not resolved the issue. I have tried another brand new HP M cartridge, but it won't let me finish the install as it isn't the setup cartridge. The only other suggestion it gave was to contact support, who I have been going around in circles with for almost a week via FB messenger, repeating myself to their copy and paste responses. I have been phoning the local support number for the past four days and it just rings out, with no voicemail facility. It would appear to me that a replacement setup M cartridge would solve this, but as HP can't see fit to send me one, I'm ready to ship the whole unit back at this stage.  What can I do?

[BeemerBiker]

If under warranty you should be able to get a replacement cartridge.

How to contact an HP agent:
Sign in to your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.

I do not see your printer listed here but you could try what is shown in the video. See if you can contact HP first.

[Installink24]

Thank you for your response, but if you read my post again, you will see I have already tried all of this, to no avail.