Smart Tank 5101 does not recognize the black print head

[TAP-55]

New set up.  Printer does not recognize the black print head installation.  I've removed and reseated this print head several times.  Cannot perform print alignment or move past setup.

[Garp_senchau]

@TAP-55,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

• Power off your printer and unplug it from the power source.
• Open the printer cover and remove the print head (both black and color).
• Inspect the black print head for any visible damage or blockages (e.g., dried ink).
• Clean the print head contacts (the small gold or metal areas on the print head) using a soft, lint-free cloth.
• Check the printer's contacts where the print head is installed for dirt or debris. Gently clean them if necessary.
• Reinstall the black print head securely into its slot. Make sure it clicks into place.
• Ensure the ink tank is properly seated in the black print head.
• Plug the printer back in and power it on.
• Check the display to see if it now recognizes the black print head. If not, try the following:
  • Try a different black print head (if available) to rule out a defective print head.
  • Reset the printer to factory settings (refer to the printer manual).

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,