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‎09-15-2024 12:14 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 11

I want to install Softpaq  bi-267585-14, not sure if I should. The SoftPac is for my   HP Officejet Pro 9010 series printer. The update has a Red Cloud symbol with a red arrow pointing down. There is 1 update available. I can use some advice with this. 

Thanks for taking the time to read this and your response.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-15-2024 01:30 PM

HP Recommended

Thanks for the quick response. I'm sorry for the confusion, you're correct. It is a PC update. The update is referencing the printer. I tried looking for info on this Softpaq, could not find anything. Thanks again.

View solution in original post

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2 REPLIES 2

‎09-15-2024 12:47 PM

HP Recommended

Typically softpaq updates refer to computers not printers. Where did this come up? I would be very wary of any softpaq claiming to be a printer update. Printer updates normally  come as a firmware update.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-15-2024 01:30 PM

HP Recommended

Thanks for the quick response. I'm sorry for the confusion, you're correct. It is a PC update. The update is referencing the printer. I tried looking for info on this Softpaq, could not find anything. Thanks again.

Was this reply helpful? Yes No
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