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HP Recommended
Hello, I recently downloaded HP Smart app and connected my HP OfficeJet 4650 All in one printer series.
The app shows that my computer (A macbook) and the printer are connected, and I can hit "Print" but anytime it gets to the printing stage, an error pops up saying "Some of the software for the printer is missing" "Please contact the printers manufacturer for the latest compatible software".
In the HP smart app I ran a diagnosis on the printer and it said everything was fine.
I also tried downloading drivers, but it said they were up to date.
SIde note: Anytime i try to contact support; I can't get past the serial number stage because it says my serial number is incorrect, but it is not incorrect. : TH7984J0320662
Any ideas?
HP Recommended
Hi @NicoleKess
1. Please download and install HP Printer drivers for MacOS from the next link:
2. Then go to System Preferences > Printers then Add the printer
3. Check the steps in the next video to add your printer:
https://www.youtube.com/watch?v=QLNJAgwXV30
* Click YES button to say thanks,
* Click Accepted Solution if the question is answered.
Best regards,
ferRX.
In this tutorial, I will show you how to add a printer on a Mac and how to connect a network printer (wireless) and a wired printer device. Learn how to add a printer to your iPhone in this video: https://bit.ly/4eu6MaK MY SECRET WEAPON AND BEST TOOL TO GROW A YOUTUBE CHANNEL FAST Download ...
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