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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Started to install printer with Install app, it did not ask ...

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06-26-2025 05:28 PM
I have just received a replacement Printer under warranty and in the install app it did not ask me to install to network. How do I get it to do so? No communications. HP is saying I am out of warranty and thus won't help me. Help!
06-28-2025 08:28 AM
Hi @RogerG119,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding setting up a printer network connection!
We're thrilled to have the opportunity to assist you and provide a solution.
Try these steps:
Check Printer's Network Settings:
- Ensure that the printer is turned on.
- Access the printer's control panel, navigate to the network settings, and make sure Wi-Fi is enabled.
Use HP Smart App:
- Download and install the HP Smart app from HP's website or your device’s app store.
- Open the app and select your printer.
- Follow the on-screen instructions to connect the printer to your Wi-Fi network. This may involve selecting your Wi-Fi network and entering the password.
Manual Connection:
- If needed, use the printer’s touchscreen (if available) to manually select your Wi-Fi network and enter the password.
- Alternatively, you might be able to use WPS (Wi-Fi Protected Setup) if your router supports it. Access the WPS feature from the printer’s network settings and follow the prompts.
Ensure Network Compatibility:
- Make sure your printer and network are on the same frequency (2.4 GHz or 5 GHz).
- Verify that the router is working properly and that there are no firewall settings blocking the connection.
Restart Devices:
- Sometimes a restart can resolve connectivity issues. Restart both your printer and router.
Firmware Update:
- Check for any available firmware updates for the printer on HP’s support page, which may resolve network connection issues.
I hope this helps.
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,
Kuroi_Kenshi
I am an HP Employee