Started to install printer with Install app, it did not ask to connect to network. Need to get back

[RogerG119]

I have just received a replacement Printer under warranty and in the install app it did not ask me to install to network.  How do I get it to do so?  No communications.  HP is saying I am out of warranty and thus won't help me.  Help!

[RogerG119]

How?

[RogerG119]

I am using HP Smart and it did not ask me to connect to a network..  That is why I am in this situation.  How do I get it to request me to connect to the network?

[Kuroi_Kenshi]

Hi @RogerG119,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding setting up a printer network connection!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer's Network Settings:

• Ensure that the printer is turned on.
• Access the printer's control panel, navigate to the network settings, and make sure Wi-Fi is enabled.

Use HP Smart App:

• Download and install the HP Smart app from HP's website or your device’s app store.
• Open the app and select your printer.
• Follow the on-screen instructions to connect the printer to your Wi-Fi network. This may involve selecting your Wi-Fi network and entering the password.

Manual Connection:

• If needed, use the printer’s touchscreen (if available) to manually select your Wi-Fi network and enter the password.
• Alternatively, you might be able to use WPS (Wi-Fi Protected Setup) if your router supports it. Access the WPS feature from the printer’s network settings and follow the prompts.

Ensure Network Compatibility:

• Make sure your printer and network are on the same frequency (2.4 GHz or 5 GHz).
• Verify that the router is working properly and that there are no firewall settings blocking the connection.

Restart Devices:

• Sometimes a restart can resolve connectivity issues. Restart both your printer and router.

Firmware Update:

• Check for any available firmware updates for the printer on HP’s support page, which may resolve network connection issues.

I hope this helps.

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