Strange window displaying F i when opeining solution center

[Cobb3r]

Hi, recently a strange window opens up displaying the characters "F" "I" when opening solution center? The solutions center software has been operating great on my laptop for over a year, but all of a sudden it stopped working? 

[Jay_G24]

Hi @Cobb3r,

I'd like to help!

Adobe stopped supporting flash player, that could be a reason.

Add the printer using windows built-in driver to print -

Install the built-in print driver over a network connection with Windows 10 or Windows 8.

1. In Windows, search for and open Control Panel.

2. Click Devices and Printers, and then click Add a printer.

   

3. On the Choose a device or printer to add to this PC window, select your printer, click Next, and then follow the on-screen instructions to install the driver. If your printer is not in the list, continue with these steps.

   

4. Click The printer I want isn't listed, and then select Add a local printer or network printer with manual settings.

   

5. Click Next.

6. Select the port to be used by your printer, such as USB001 for a USB connected printer, and then click Next.

7. Click Windows Update, and then wait for the print drivers to update.

8. Click HP, Hewlett-Packard, or Hewlett Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

   • If your printer is in the list, select it, click Next, and then follow the on-screen instructions to install the driver.

   • If your printer is not in the list, click the back arrow in the upper left corner of the window two times to return to the Find a printer by other options step, and then continue with these steps.

9. Select Add a printer using TCP/IP address or hostname, and then click Next.

   

10. Select Autodetect from the Device type drop-down list.

11. Type your printer IP address into the text box, and then click Next.

    To find the printer IP address, print a Wireless Network Test report or a Network Configuration page.

12. Wait for the computer to connect to the printer, and then click Next to install the print driver.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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[JateBO47]

I never had before a problem with HP Solution Center. Till now the program worked great. Now suddenly opens up a strange window displaying F i ! ? Clicking on it no result. The program does not opening anymore.

I use  Windows 10 Pro (32 bits) and a HP Photosmart C5180 All-In-One printer. 

Is there a solution?

[Cobb3r]

Jay, thank you for the help getting my printer working.

I still wish to use the HP Solution Center software for scanning. Is there a fix for the software itself? 

[Jay_G24]

Adobe has stopped supporting the Flash player that was required for HP Solution Center. There is no update on new software as of now.

Hope that helps!