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‎10-12-2021 05:11 AM - edited ‎10-12-2021 05:14 AM

HP Recommended
Product: HP laserjet pro MFP 77fw
Operating System: Microsoft Windows 10 (64-bit)
  • I tried replacing all 4 of my HP laserjet pro MFP177fw cartridges a few days ago, and i followed the instructions on the support video provided , and right after i was done, i tried to "print report" and it displayed "initialising", and it's been like that since then, i have tried firmware update, power cycle, but still nothing works, if you could provide me with instructions on the hard reset or any other ideas that could help, i would really appreciate it, PS; when i push the home button, it displays the home screen but when i try to move another cartridge to the front nothing happens, and when i try to copy, it goes back again to initialising and remains there
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