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‎06-07-2026 11:41 PM

HP Recommended

Hello! I am desperately looking for a solution to my problem. My HP Envy 7134 printer has been working perfectly until 2-3 months ago. Occasionally, I would get "printer offline" error messages when trying to scan a document. Then I would turn off and on the printer and everything worked fine. The printer has always been connected to my WiFi network.

A couple of months ago I had to turn off and on the printer because of the same problem. After turning on the printer, it stuck in the middle of the boot-up/loading screen with the HP logo. No matter how long I waited, there was no progress. Turning off the printer using the power button was not possible. I did some research online as well as in the forum here and manage to solve the problem after pulling the power cable from the socket and leaving the printer without power overnight.

 

PS:  I have tried to remove the Instant Ink cartridges and place them again, but this also did not solve the problem. 

Since this first time, the problem came again and again. Every time I would solve it by pulling the power cable for the night. The next day the printer would work fine.

 

Now I have reached the point, where this solution does not work anymore. The printer is stuck at the end of the boot-up process (the loading bar is full) and cannot move on. I haven't found a suitable solution online. The printer is not under warranty, so I cannot get any real support from HP. 

 

I am pretty sure it is some kind of firmware issue, but if I cannot turn the printer on, and without a connection cable (there was non in the package), there are not many things I can do. 

 

PS: I have tried to remove and re-install the Instant Ink cartridges, but this didn't solve the problem

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1 REPLY 1

‎06-08-2026 12:57 AM

HP Recommended

Hello
If this printer was previously bound to the HP Instant Ink service, please check the current printer account's HP Instant Ink service status to troubleshoot the issue. Thank you.
HP Instant Ink link:
https://support.hp.com/us-en/service/hp-instant-ink-series/5264756/model/5401249 

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