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‎06-02-2025 08:38 AM

HP Recommended
Product: HP Color LaserJet Enterprise 5700dn Printer
Operating System: Microsoft Windows 11

Hello. I have Very simple request from my printer but it can not give me the outcome.

I have been trough a lot of support pages, calls etc. I did not have solution yet.

 

What I need is >  Printer has 2 trays for paper. I need it to not use Tray1, Use tray 2 in all cases {automatically} 

 

I tried tons of super complicated settings via built in display, via Web browser to set Trays, priority, tray protection etc. to no avail.

 

This printer lays next to wall, and it is not possible to feed the side tray - therefore I need to absolutely exclude this tray and there is no option for such simple task with no solution for me.  Help please .

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1 REPLY 1

‎07-04-2025 04:45 AM

HP Recommended

Is there anyone in HP that actually cares about customers?

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