The new softwar iI downloaded for my ENVY 4512 has no option to choose between BW/Color and only pr

[fauxman2000]

My computer couldn't find my printer after I removed It and tried to add it back. Downloaded new software and when I try ti print a photo fron Photoshop, I choose my printer now that it can be found but it only prints BW. I go to printer preferences and there is no color option in preferences, It's Totally nutts, the option was always there before, If i make a copy directly from printer ,I get color pressing the color copy option in printer.  I'm very frustrated. Any ideas.

[banhien]

@fauxman2000 

It does not have option to choose BW and color. It has options to print Greyscale and Black ink

  (a) Greyscale options On/Off:

             - On: it uses all colors and mix to get B&W + colors

             - Off: it uses all colors to print colors

   (b) Black ink only: It only uses black ink to print B&W + colors (B&W off course)

Hope this makes sense.

Regards.

[ShlomiL]

Hi,

If you experience further issues, please also check below resource and see if that may make a difference:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Windows10-No-Color-option-available-when-print...

Shlomi

[fauxman2000]

It did have option in software to choose BW/Color, before i upgraded sowtware. now it doesnt mention BW or Grayscale

anywhere. Like I said I can Choose Color copy from printer itself and it will scan and copr in color.