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‎04-15-2025 12:54 PM

HP Recommended

The printer carriage will not move to the center upon installation 

 

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1 REPLY 1

‎04-16-2025 09:26 AM

HP Recommended

@btaffet, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding Printer Carriage Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

When the printer carriage does not move to the center upon installation, follow these steps to resolve the issue:

Ensure Printer Is Turned On: Check that the printer is powered on. The carriage will not move if the printer is off.

Reset the Printer:

  • Turn off the printer by pressing the Power button.
  • Wait for 60 seconds.
  • Turn the printer back on.

Check for Obstructions:

  • Open the cartridge access door.
  • Ensure there are no items blocking the carriage movement.
  • Gently try to move the carriage manually.

Clean the Cartridge Path:

  • Disconnect the power cord with the printer turned on to avoid the risk of electrical shock.
  • Clear any paper or objects obstructing the carriage. 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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