cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HenkSteen
New member
2 1 0 1
Message 1 of 3
127
Flag Post

There is no option to change color

HP Recommended
HP Printer 3830
Microsoft Windows 10 (64-bit)

printer2.jpgprinter.jpg

As you can see on the image there is no change color option, i have reinstalled the printer including the driver multiple times the printer is selected as default printer. What else can i try to fix it. Btw the color option does show on a different computer

2 REPLIES 2
ShlomiL
Level 17
Level 17
31,259 30,973 5,335 12,426
Message 2 of 3
Flag Post
HP Recommended

Hi,
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.

Locate and Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)

 

From the top address bar, right-click the path and copy it.

 

From the Control Panel select Devices and Printers, right-click your printer and select Printer Properties.

Within the Ports tab, take a note of the used port and close that window.

 

Click Add Printer, then the Printer that I want isn't listed.

Select the last option (local printer or network printer with manual settings) and select the same port as used by your printer.

Click Have Disk and paste the installation folder path, then press OK and select your printer model.

Complete the wizard by selecting to replace current drivers and then try printing using the newly added print queue.

 

Can you now see color options available for the added queue?

 


Regards,
Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
0 Kudos
HenkSteen
Author
New member
2 1 0 1
Message 3 of 3
Flag Post
HP Recommended

It didnt work, i still dont have the option to change the color.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation