Top of characters doesn't print

[julio_m]

HP Laser Jet Envy 110 / Windows 10. The top of characters won't print -- for instance the letter i doesn't show the dot. What to do? thnx

[Jay_G24]

Hi @julio_m,

 I'd like to help!

To assist better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page-

1. Load plain white paper in the tray.

2. Print the report.

   • Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Reports, and then touch Print Quality Report or similar.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[julio_m]

I don't understand your question (1)

I use MS Word 

[julio_m]

I don't understand your question (1)

I use MS Word

[Jay_G24]

I am unable to view the shared images, would you please share them again?

Let me know!

[julio_m]

 

[julio_m]

how to attach a file????

[julio_m]

 

[Dragon-Fur]

Apologies for jumping in unannounced.

@julio_m 

Images go through an approval process before they are available for public view.

No need to re-post.

[Jay_G24]

I am unable to view the shared images.

But, When you try and make a copy does the printer skip lines?

Have you tried printing from other applications to check?

Let me know!