I have a new Officejet 5255 and I have tried printing about four times, but the top of the page is cut off each time and about 3 inches of white space is at the bottom margin. First I tried running an alignment report. It is cut off at the top also. Plus, when I put the alignment report on the glass to scan it, the scan never completes. I have to turn off the machine to get it to do anything else and that takes minutes of "buffering" before I just unplug it.
Next, I have run other diagnostics like cleaning smudged print even though it was not smudged (and the alignment is probably find too. No jumpy lines.) I have also turned off the unit and plugged it back in 60 seconds later. But the print has not improved.
I have uninstalled the driver but when I reinstalled that is unclear (to me). I assume I did because my new alignment report has the same problem. No top part of page. I have the same issue printing off the internet, or printing a word or google doc.
I have down loaded HP print doctor but what that did (or did not do) is pretty unclear to me.
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