Touch screen asks to fill ink tanks although they are 1/2 full or more

[Shayadler]

Printer touchscreen is stuck showing 'fill ink tanks' although tanks are 1/2 full (or more)
How do I do a hot restart with no touchscreen display?  I tried to unplug power cable and wait 2-3 mins, but it didn't work
Display doesn't show anything else

[Irfan_06]

Hi @Shayadler,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with the ink on your Printer.

A) Please follow the steps below to perform a power drain on the printer.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support