Touchscreen failure (partly) Officejet Pro 8500 A909g

[CFvdM]

At the touchscreen I cannot activate the buttons for "settings", ink-level" and "question-mark".

At the HP site is no firmware found anymore.

However, in past I downloaded firmware on my laptop and tried to reinstall this version.

Unfortunately not succesfull either, because although the program found the right printer, the selectionbutton stayed grey in stead of black. Therefore I cannot select the printer and continue the program.

Who can advise???

Brgds, Frank.

[Elohi_NR]

Hi @CFvdM,

Welcome to the HP Support Community. I'd like to help!

Let's perform a Semi full reset to restore the printer back to its original settings and see how it goes. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @CFvdM,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Elohi_NR]

Hi @CFvdM,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.