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HP Recommended
MFP M281fdw
Microsoft Windows 10 (64-bit)

How do I turn off the fax receive function on my printer while maintaining the fax send function?  I do not want the printer to pick up the phone every time I receive a phone call.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@sk-197 

 

Read the chapter on Fax in your HP Color LaserJet Pro MFP M278-M281 - User Guide

 

Stop Fax from answering incoming Fax:

Switch OFF Automatic Answer

 

Page 70

Set the printer to answer fax calls automatically.
a
. Turn the printer on.
b
. From the control panel, open the Setup menu.
c
. Select the Fax Setup menu.
d
. Select the Basic Setup menu.
e
. Select the Answer Mode setting, and then select the Automatic option.

 

Page 72

To simply control when / if the auto-answer setting picks up a call,

Set the number of rings higher than the number of rings used by the Answer Machine.

No answer machine on the line?  Not relevant.

 

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Color LaserJet Pro MFP M281fdw 

 

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The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

2 REPLIES 2
HP Recommended

@sk-197 

 

Read the chapter on Fax in your HP Color LaserJet Pro MFP M278-M281 - User Guide

 

Stop Fax from answering incoming Fax:

Switch OFF Automatic Answer

 

Page 70

Set the printer to answer fax calls automatically.
a
. Turn the printer on.
b
. From the control panel, open the Setup menu.
c
. Select the Fax Setup menu.
d
. Select the Basic Setup menu.
e
. Select the Answer Mode setting, and then select the Automatic option.

 

Page 72

To simply control when / if the auto-answer setting picks up a call,

Set the number of rings higher than the number of rings used by the Answer Machine.

No answer machine on the line?  Not relevant.

 

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Color LaserJet Pro MFP M281fdw 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

HP Recommended

The suggestion to TURN ON automatic answer and set the number of rings to 9 was the correct solution.  It now works.  Previously, my fax was sent to manual answer which caused the problem.

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