cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
mckeown2
New member
1 0 0 0
Message 1 of 1
39
Flag Post

USB malfunction - HP Deskjet 3050 J610 -says cannot install software, not available on update server

HP Recommended
HP Deskjet 3050 J610
macOS 10.14 Mojave

I have had my printer (HP Deskjet 3050 J610) for a few years and it works fine.  My computer (Mac OS Mojave) did an update and now my printer will not work.  The message says:

-USB malfunction

-Cannot install software because its not available from the software update server.

Please help!  

Thanks so much.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation