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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
ShadyM
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Unable to download firmware

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HP OfficeJet PRo 6830

I am unable to download printer firmware or update drivers because it states it is unable to connect to printer.  My printer and computer are on the same network.  Printer stopped scanning and copying about a week ago. 

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Jay_G24
HP Support Agent
HP Support Agent
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Hi @ShadyM,

 

I'd like to help!

 

To better assist -

  1. What device are you using the printer with, a Windows computer, Mac, Android, or an iPhone?
  2. What is the exact error on the printer screen?
  3. What is the status of the wireless light on the printer, steady or blinking?

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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