Unable to download samsung printer driver onto surface pro 11

[tissuepapier]

Hello there, I have recently bought a Surface Pro 11 (using windows 11) and was not able to connect my Samsung Xpress M2070W printer to my surface.

I have tried downloading the specific M2070W drivers (for windows 11) and I always get error 0x800f0214. "The specific path does not contain any applicable device INFs"

Thinking it could be an ARM issue, I have tried downloading the universal HP drivers (both postscript and PSL) versions but once i have gone through the set-up wizard (with printer plug in through USB), nothing happens.

I have tried HP smart app as well but it was not able to detect my laptop while plugged in through USB.

Also disabled my firewall (based on what i read from another forum), doesn't work as well. 

Any help or suggestions would be greatly appreciated!

[Irfan_06]

Hi @tissuepapier,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with connecting the printer to your device and you have performed all the possible troubleshooting steps to install it.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support