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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
PIYUSHGARG
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Unable to install HP Laserjet M1136 MFP, getting 'USB is not connected to Printer'

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I am unable to install my newly purchased HP M1136 printer and I am getting error 'USB is not connected to Printer'. Although, the printer is connected with laptop using provided USB cable. I tried it on

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Jay_G24
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Hi @PIYUSHGARG,

 

I'd like to help!

 

To assist better -

  1. What device are you using the printer with, a Windows computer or Mac? 
  2. What is the length of the USB cable you are using?
  3. Have installed the printer drivers on your computer?
  4. Are you using a USB hub? if yes, please disconnect it and try and directly connect it between the printer and computer

 Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

PIYUSHGARG
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Hi @Jay_G24,

 

Thanks for getting back to me. Please find below the answers of all your questions:

 

  • I am using macbook pro laptop with MacOS 11.0.1.
  • I am using the same cable as provided in the box with printer.
  • I have not found the drivers for MacOS for the printer M1136 pro. If I use HP Smart app, then it tries to find the printer but then give me error message - ‘USB is not connected with Printer’.
  • I am not using any USB Hub however since Mac has only type-c port, I am using an original apple type-c to usb converter. One of my friends has the same laptop and same printer and he was able to use the printer without any issues.

I hope my answers will help you to resolve my issue. Thanks in advance for your time and efforts.

 

Piyush Garg

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Jay_G24
HP Support Agent
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Do you have an Anti-virus/firewall installed on the Mac? If yes, disable the same for time being.

 

Try updating mac and printer firmware

 

To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

 To update Mac, try these steps - How to update the software on your Mac

 

You may check this in System Information > Applications.

•  Check if the printer is getting recognized by your Mac:

 

The Utility folder ---> Applications folder.

-->You can also hold down the option key and click on the Apple at the top left of the screen to get to System Information

-->Click System Report.

--->Under the Hardware heading on the left side of the System Information window, click USB. USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus

 

Also, install HP Easy start, and follow the on-screen to complete the installation. 

 

Hope this helps! Keep me posted. 

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