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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Unable to install printer driver. Error 1627

Create an account on the HP Community to personalize your profile and ask a question
01-29-2021 09:02 PM
Not being able to install the printer's driver. Tried using the setup via HP SMart, HP Easy Start. Tried the Firmware Update and HP Scan and Fix but still not working.
Did try uninstalling the driver via 'printui /s /t2'
Had tried referring to
and
and also
but with no success.
Printer does work with other device such as mobile phone. But only facing issue on PC as driver is unable to be install.
01-29-2021 11:36 PM
Hi,
Please right-click the Start menu and select System.
Scroll down to Windows Specifications, and clarify what is the exact listed Version.
Also,
If you open the Control Panel and select Uninstall a Program, then search for HP - can you see any results on the list?
What exact results are shown?
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution 🙂
02-01-2021 10:42 AM
Hן Scot,
Please update your operating system to its latest version, there are crucial updates missing from your PC.
Please follow below steps to update your operating system, repeat the steps till checking for updates provide no additional updates:
https://support.microsoft.com/en-us/windows/update-windows-10-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a
Once completing any OS update, try reinstalling the HP Software and check for any difference.
Please let me know how it goes,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂