Unable to locate driver for HP desjjet 2130 series for ARM64 snapdragon ASUS laptop on windows 11

[ali2720]

My HP deskjet 2135 works fine on my lenovo x64 windows 10  operating system but whether I useHP smart or HP easy to install driver for windows 11 on my new ASUS arm64 snapdragon Copilot+PC laptop process fails with no lead.

[VikramTheGreat]

Hi @ali2720,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The HP DeskJet Ink Advantage 2135 All-in-One Printer is supported on standard x64-based versions of Windows operating systems. However, your new ASUS ARM64 Snapdragon Copilot+ PC uses a different architecture, and this may be the root cause of the issue you're encountering.

Your new ASUS device runs Windows on ARM (WoA), which supports a limited range of traditional drivers and applications. Unfortunately, as of now, the HP full-feature drivers and software for DeskJet 2135 are not fully compatible with Windows 11 on ARM-based processors.

Recommended Steps:

1. Try Windows Built-In Drivers:
   • Connect your printer via USB.
   • Go to Settings > Bluetooth & devices > Printers & scanners.
   • Click Add a printer or scanner.
   • Wait and choose “The printer that I want isn’t listed”.
   • Select Add a local printer with manual settings.
   • Use the USB001 port.
   • Select HP > HP DeskJet 2130 Series (Class Driver) or similar.
      
2. Use Basic Print Capabilities Only:
   • This may allow printing (but not scanning) until native drivers are made available.
      
3. HP Smart for ARM:
   • Try downloading HP Smart from the Microsoft Store directly on your ARM device.
   • If HP Smart installs but fails to add the printer, this confirms the driver gap on ARM.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support