Unable to open HP Smart to use my printer

[Ilionea]

I installed the HP Smart App and set up my new HP Deskjet 4252e printer. It worked for 2 days and now the app does not open. I updated Windows 11 as someone said. Still did not work, I uninstall the app and downloaded again. Still not open. I am very disappointed with this machine. I am behind my work trying to make this machine work

[Pallipurath]

Hi @Ilionea,

Welcome to the HP Support Community.

Thank you for posting your query.

I'm sorry to hear that you're experiencing issues with the HP Smart App. I would request you to please follow the steps to resolve the problem with your HP Deskjet

 4252e printer:

Repair HP Smart

• Go to Settings → Apps → Installed Apps
• Find HP Smart
• Click Advanced Options
• Click Repair
• Try opening the app
• If it still won’t open:
  Go back and click Reset

Reinstall HP Smart:

• Fully uninstall the HP Smart App from your device.
• Search Windows for "Installed apps," locate HP Smart, and then uninstall it.
• After uninstallation, restart your computer.
• Download and install the latest version of HP Smart from the Microsoft Store again.

Check for Windows Updates:

• Go to Settings > Windows Update.
• Check for any available updates and install them.
• Restart your computer after updating.

I would request you to please use link and download the HP App.  https://support.hp.com/au-en/document/ish_6798169-6798236-16 

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

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Regards

Pallipurath.