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‎07-27-2025 08:34 PM

HP Recommended
Product: HP OfficeJet Pro 8020 All-in-One Printer

I can print from my mobile phone but not from my laptop. This has happened to me before and I am getting really tired of never knowing whether the printer is going to work or not. I have tried rebooting the printer, but that hasn't worked. Any suggestions would be gratefully received.

1 person had the same question
1 REPLY 1

‎07-30-2025 04:10 AM

HP Recommended

@Jacqui17, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

I understand how frustrating it can be when your printer works from your phone but not from your laptop. Let's walk through a few steps to get your HP OfficeJet Pro 8020 printing reliably from your laptop again.

Check Printer Connection

  • Ensure your printer is connected to the same Wi-Fi network as your laptop.
  • On the printer’s control panel, go to Settings > Network Setup > Wireless Settings and confirm the connection.

Reinstall the Printer Driver

Sometimes the driver may become corrupted or outdated.

  • Go to: Official HP® Support
  • Select your operating system and download the Full Feature Software and Drivers.
  • Uninstall the existing printer from your laptop and reinstall using the downloaded package.

Set the Printer as Default

  • On Windows: Go to Control Panel > Devices and Printers, right-click your printer, and select Set as default printer.
  • On macOS: Go to System Preferences > Printers & Scanners, select your printer, and click Default Printer.

Check Print Queue

  • Sometimes jobs get stuck in the queue.
  • On Windows: Open Devices and Printers, double-click your printer, and cancel any stuck jobs.
  • On macOS: Open Printers & Scanners, select your printer, and clear the queue.

Firewall or Antivirus Interference

  • Temporarily disable your firewall or antivirus software and try printing again.
  • If it works, add your printer software to the allowed list.

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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