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Unable to print in color

HP Recommended
HP OfficeJet 3830
Microsoft Windows 10 (32-bit)

I am unable to print in color, I tried printing using word docs (cannot see printer color settings). I also tried printing using the smart app, it's defaulted to monochrome whenever i change to color still printing Black and white. it goes back to monochrome, I am using a HP Laptop windows 10

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HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



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