Unable to register the printer to your account

[Lucy2361]

Hi yesterday I bought a new printer LaserJet but unfortunately it’s not working good when I want to connect with your application give me a message. I tried a lot of time I have iPhone. Also, I tried on my back MacBook, but it gave me the same

Unable to register the printer to your account

[Sneha_01]

Hi @Lucy2361,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Thank you for reaching out and letting us know about the difficulties you're encountering with registering your new LaserJet printer. We understand how inconvenient this must be, and we’re here to help you get this sorted out as quickly as possible.

Here are a few steps to troubleshoot and hopefully resolve the issue:

Verify Printer Connection: Ensure that your printer is properly connected to your network. For wireless connections, check that the printer is connected to the same Wi-Fi network as your devices.

Check Software and App Updates: Make sure that both your iPhone and MacBook have the latest versions of the HP Smart app. Outdated software can sometimes cause connectivity issues.

Restart Devices: Try restarting both your printer and your devices (iPhone and MacBook). Sometimes, a simple restart can resolve connectivity problems.

Reinstall the HP Smart App: Uninstall and then reinstall the HP Smart app on your iPhone and MacBook. This can often fix issues related to application connectivity and registration.

Verify Account Details: Double-check that you’re logging into the correct HP account and that your account details are up-to-date.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Lucy2361]

"Unfortunately, the printer was not working well technically from your side, despite the fact that I bought it new. I followed all the steps you mentioned because I contacted HP Support via WhatsApp for three hours, and the problem was not resolved. Therefore, I returned the product to you. I hope you will refund my money. Thank you.