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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
danrod2070
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Message 1 of 2
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Unable to reinstall printer

HP Recommended
HP Envy 5661 all in one
Microsoft Windows 8.1 (64-bit)

I have had this printer for many years and it hasn't been touched in about 6 months, I haven't messed with any settings, etc and today I tried to scan something to the computer and I get error messages.  I use scan doctor and it gives me additional error messages and I end up uninstalling software and removing device from computer and try to reinstall and it gets to the point where it wants  to register product and it connects to the web through an unknown browser and I use google as my primary and it is correctly set in the settings but again, it attempts to connect to a link through this unknown browser and it wants me to download the basic setup of the printer and that's it.  I wish that I could explain it better but I am so frustrated right now with this crappy printer and I am about to drop kick it down the street.  In the past when installing this software, it would connect to activate product through google, as it should but for some reason, it's attempting to connect through some other browser and I don't know if that's where the issue is, I don't know...

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@danrod2070, Welcome to the HP Support Community!

 

I understand you have issues with the printer installed on the Win PC.

 

Use the HP Smart app to print and scan from your Win 10 PC

Click here to download and know more about the app.

 

Alternatively, install the printer using the TCP/IP port:

  1. On the PC, go to Control panel > Devices and printers Remove the existing printer entry > click on Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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