• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-20-2023 03:58 PM

HP Recommended

I was installing a new printer and I can not remove an older printer that is installed. This printer is not connected but even after making the new printer as default the old printer is grabbing the print jobs.

The old printer:

user178_0-1689889661827.png

when I try to remove this printer I get the error

user178_1-1689889691889.png

Any time I try to look at the printer proporties, it take a long time for this tab to open 1min +

This printer thinks it is shared, when I try to remove the share I get this error

user178_2-1689889805461.png

When I checked the print spooler was running, I restarted it

user178_3-1689889852831.png

When I go to check what port this bad printer is using there are no port at all listed.

I have tried opening the contral panel thru the command prompt as an Administrator, I have restarted the PC many times, and treid all above steps many times. I have full admin right to this PC

 

The newer print I tried to install manually using IP and the current correct drivers. I installs fine and will print a test page, however when I use any other software, PDF, Word, Excel even after confirming the correct printer is selected, when I hit print it changes to the bad printer. I do have the new printer set a default. I have removed the new printer as well but can't remove this bad printer.

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.