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    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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Unable to scan document in LJ3020

HP Recommended
HPLJ3020 Q2665A
Microsoft Windows 10 (64-bit)

I have tested the serviced HPLJ 3020 printer for print , copy with my windows 10 OS. It is working fine. However I am not getting the Scan picture / document icon in "Devices and Printers"  folder and unable to scan a document in windows 10.

All functions (print, copy and scan) are working fine in another system using windows7. 

I have installed latest Universal printing support / drivers from HP support. Please help me to resolve this issue 

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