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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
shewantstorun
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Unable to scan

HP Recommended
HP Printer 5010 All-In-One Printer
macOS 11.0 Big Sur

I have updated my Macbook to Big Sur and I am unable to access my HP 5010 all in one printer.   I get the message that I don't have the right to access HP Smart Scanner 3. I have reset the network settings on the printer and I am trying to reinstall the program on the lap top. The problem is that I am now getting the message HP Smart wants to use your confidential information store in "HP Smart-HPConnected_LastUserNAme" in my keychain. I have tried using the password for my HP account and also the password for my computer, neither of which work.

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