Unable to set up and activate the printer

[JC1002]

Each time I try to setup and activate my wireless printer on my HP Pavilion g6 1201ev notebook the activation process shows a popup redirecting to the registration page instead of the HP Connected Web Service activation settings. And it gets worse: I'm unable to complete the install process because the setup wizard prompts me to not close the popup otherwise the printer installation will fail.

It's normal? I used the full webpack feature to install the printer on RS2 Creators Update.

I never encountered this issue with RS1 anniversary edition.

Should I use the basic driver to setup and install the printer correctly?

[Rainbow23]

Hi @JC1002,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with setting up your HP DeskJet Ink Advantage 3835 All-in-One Printer on the wireless network.

Let's go through a few steps that may help to fix this issue.

And here are a few steps in the link: Wireless Printer Setup

Also, let us know if you are using instant ink cartridges.
 

You have a good day ahead.

[JC1002]

Hi,

I followed the methods you've had mentioned above with no luck; it appears the driver supplied from Microsoft Update might be the culprit. Would prefer not using ethernet and wireless internet connections as metered to avoid further issues.

I'll deploy the basic driver to see if the problem no longer occurs and - if possible - install the rest of the remaining apps with the full featured webpack.

Thanks for the useful advice!

[Rainbow23 · Accepted solution]

Hi @JC1002,

You are welcome.

I understand that you will try the basic drivers later and get back to us.

You may check the basic drivers from the link: Windows Built-in Print Driver

You have a good day ahead.

[JC1002]

Usually Windows built-in drivers coming from Microsoft Update are outdated and deprecated, hence's a good reason to download and install the most recent basic driver from HP's official website.

[Rainbow23]

Hi @JC1002,

Thank you for your reply, I'll be more than glad to help you.

I understand that you want to download the basic drivers from the website.

You may download the basic drivers from the link: Basic Driver

You have a good day ahead.

[JC1002]

Hi  there,

I've tried installing the basic drivers but the printer activation problem still persists.

From what I recall I used to install older drivers for my device that activate wireless printers automatically without the need to go online.

With the current build the activation mechanism has been changed for the worst.

I'm looking for a previous Win10 driver for the Advantage 3830 series without the "going online" function.

Have a nice week.