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Locked

‎11-28-2022 08:43 PM

HP Recommended
Product: HP Officejet 4630 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Error code Oxooo5FBB6. Uninstalled the printer driver, now cannot install the most updated driver, Message stating cannot extract when attempt to install the newest driver for the printer.

Category:
3 REPLIES 3

‎12-02-2022 05:28 AM

HP Recommended

Hi @KS1218,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I understand that you are getting error code 0x0005fbb6. I would like to help you resolve this issue. 

 

However, I will need a few details to provide an accurate solution,

  • When did this issue start?
  • Did you do any hardware or software changes?
  • How is the printer connected to a computer, wired or wireless?

Meanwhile 

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Reconnect the power cord to the rear of the printer.
  6. Turn on the printer

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No

‎12-07-2022 02:01 AM

HP Recommended

Hi @KS1218,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No

‎12-09-2022 02:04 AM

HP Recommended

Hi @KS1218,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No
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