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‎12-02-2018 05:23 AM

HP Recommended
Product: HP Officejet 3830
Operating System: Microsoft Windows 8 (64-bit)

I am trying to install my HP officejet 3830 series printer on my desktop so that I can use it over wireless connection. After downloading the software from HP site, The Network device installation connection failed with this message: Unsuccessful Network InstallationThe device was unable to be installed over the network .

 

I have tried everything including uninstalling and reinstalling, HP print and scan doctor etc.

 

My internet connection is through wireless. I have tried to use all the available step including installing the basic driver but it is erroring out every time. I have a Lenovo Windows 8 64 bit operating system. Is there something else to do?

 

3830 Error Message.jpg

Jay

 

1 person had the same question
1 REPLY 1

‎12-04-2018 07:16 AM

HP Recommended

@JayS18

 

Good Day. A warm welcome to the HP community. 

 

I reviewed the case regarding issues with the printer installation. I will be delighted to assist you here.  

 

Superb description and terrific observations made before posting. Kudos to you for that. 😉 

 

In this case, I would request you to follow this link and try installing the printer using a usb connection, then convert it to wireless.  

 

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue. 

 

Hope this helps. Let me know how it goes. 😉

Barachiel
I am an HP Employee

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