I have owned multiple HP computers for over 20 years and many, many HP printers. I have always felt HP was an excellent company, with good values and a solid history of philanthropy. Unfortunately, I am being forced to change my opinion. My 6958 printer recently auto installed the new firmware. This "helpful" update, now has got me quite agitated about your values and financial models. I recently needed some ink for my printer- I am not sure if it was really out of ink or the new firmware rendered it "empty" In any event, I wanted to purchase new 902 cartridges for the printer. As you well know, the pricing on these cartridges is over $100. This has been pointed out to be more expensive per ounce than fine champagne. I decided to go with an aftermarket cartridge manufactured by Smartink. This was at 1/5 the cost of HP ink. As you probably know, I did get reinstall error messages as my own printer tried to lock me out, but with some determination and some help from the folks at smartink, I was able to revert to an earlier,"friendlier" firmware version, and my printer now works. I would have been cool with , let's say a $40 HP cartridge set , knowing it to be of high quality- but $100? You have to be kidding. I understand that if my printer was under warranty, and I wished to use aftermarket cartridges, I would void that, and couldn't count on you guys for support--but after that warranty is expired-it really should be my choice if I want to use cheap ink. Imagine having a Ford car under warranty, and when its software is upgraded it forces me to use Ford tires , gas or parts! What's next- only HP paper? Electricity generated in power plants with HP computers? I understand your business model- you basically give this lovely , complex printer away for very little money, and then you get the annuity of ink sales forever. Perhaps you should sell 2 models- one cheap but must use HP ink, and one more expensive that can use anyone's ink. Additionally, I don't appreciate the Trojan horse method of auto updates(which you euphemistically call something like Dynamic Web Connectivity) and have now disabled that. I think you guys need to think this through more carefully- you are pissing off many long term HP customers, who will likely look elsewhere. Finally, in a pandemic, when many folks are working from home, and making less money, overcharging them for ink doesn't seem the best strategy for reputation building.. Can you say class action lawsuit?
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".