• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended

I'm having trouble restarting my printer. HP OfficeJet Pro 8035 All-in-One Printer
The screen says "Use SETUP Cartridges". Unfortunately I don't have setup cartidges, only regular 910 cartridges in the printer. I've tried restarting, replugging, removing and reinstalling the cartridges.
I saw a solution from another help answer: OOBE reset. As I understand, that would bypass the error. Can anyone help me with this?
I attach two screenshot form HP smart. Hope that would help

by2005_0-1739492664485.png

by2005_1-1739492707282.png

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

One of the following might work

This bypass video 1 and another bypass video


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

3 REPLIES 3
HP Recommended

One of the following might work

This bypass video 1 and another bypass video


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

**bleep** that helped!!
Problem Solved, thank you!

HP Recommended

Hello @charlotteemma 

I am unsure what is happening.  I do not have 8035 but I know it is an ink cartridge type, not a toner type.

 

Non HP ink can be used on this list of HP printers.
General ink cartridge help
The below type is unlikely to work.

BeemerBiker_0-1739540430170.png

To check if an HP ink cartridge is genuine, look for a security label on the cartridge, scan the QR code on the label with your phone, and then go to HP's website hp.com/go/ok to verify the serial number on the label; if the label appears tampered or the serial number doesn't validate, the cartridge is likely not genuine.

 

 

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.