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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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I'm having trouble restarting my printer. HP OfficeJet Pro 8035 All-in-One Printer
The screen says "Use SETUP Cartridges". Unfortunately I don't have setup cartidges, only regular 910 cartridges in the printer. I've tried restarting, replugging, removing and reinstalling the cartridges.
I saw a solution from another help answer: OOBE reset. As I understand, that would bypass the error. Can anyone help me with this?
I attach two screenshot form HP smart. Hope that would help
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
One of the following might work
This bypass video 1 and another bypass video
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended
One of the following might work
This bypass video 1 and another bypass video
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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HP Recommended
Hello @charlotteemma
I am unsure what is happening. I do not have 8035 but I know it is an ink cartridge type, not a toner type.
Non HP ink can be used on this list of HP printers.
General ink cartridge help
The below type is unlikely to work.
To check if an HP ink cartridge is genuine, look for a security label on the cartridge, scan the QR code on the label with your phone, and then go to HP's website hp.com/go/ok to verify the serial number on the label; if the label appears tampered or the serial number doesn't validate, the cartridge is likely not genuine.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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