Username e Password

[anghelos66]

Good morning.

When I enter the printer setup asks me the username the password that I do not know. Can anyone help me? Thank you

Angel

[sandytechy20]

@anghelos66

Welcome to the HP support community.

Could send a picture of the screen where it asks for the username and password for better understanding?

[anghelos66]

[sandytechy20]

@anghelos66

You might have to reset the printer to fix this issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[anghelos66]

Good morning

Sorry, the problem has not been solved

I followed the instructions he sent me via private message, but nothing to do. Is this an unsolvable problem?

Thank you

Angelo

[sandytechy20]

@anghelos66

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.

[anghelos66]

First of all, thank you for your always valuable and timely answers. However I write from Italy and then connect by phone, with the United States or Great Britain has costs. The warranty of the printer has expired, so if for having solved a problem, which did not depend on my tampering with the printer, but I think it depends on a technical problem that I did not create So if there is the possibility of solving the problem for free, well, otherwise I do not want to face costs in this way . After all, the printer does its duty that is to print and also well. Having said that, I thank and cordially greet Angel

[sandytechy20]

@anghelos66

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.